Frequently Asked Questions
• If we’re planning a trip to Copper Mountain or Frisco, what airport do we fly into?
Denver International Airport (DIA) is approximately 90 miles east of Summit County, CO, and is the largest airport in Colorado. Eagle County Regional Airport is a smaller option approximately 45 miles west of Summit County, CO.
• Is there a shuttle service from the airport?
Yes, we recommend Colorado Mountain Express (CME) which provides professional, reliable shared ride shuttles, charter van and private car services from Denver International airport to your favorite Colorado Mountain Resorts including Copper Mountain. There is complimentary WI-Fi onboard all CME vehicles.
For the most up-to-date rates and information, please book online here: CME reservations. If you don't want to book online, please call the reservation center at 800.525.6363 and reference ‘COPPERCONDOS’ as a profile ID.
• How far is Copper Mountain from Denver?
Copper Mountain is 90 miles west of Denver International airport, and 60 miles west of west Denver.
• How long will it take us to drive from Denver to Copper Mountain?
It depends on the road conditions and traffic. If the roads are dry, the weather is clear, and traffic is light, it will take about 1.5 hours to drive from the airport. If the roads are wet and/or icy, it is raining/snowing and there is heavy traffic, it could take up to 3 or more hours to drive from the airport.
• What time are check-in and check-out?
Check-in begins at 4:00pm, and check-out is by 10:00am.
• Will we be able to check in early and/or check out late?
If you have a reservation that’s not during ski season, please check with us if you would like an early check-in or late check-out. We will accommodate your request if at all possible. During ski season, an early check-in or late check-out, is not possible.
• What is your Cancellation and Refund policy?
If you send us a cancellation in writing (via email) at least 60 days prior to reservation Arrival Date, we will issue a refund of payments made, minus a $100 cancellation fee. If we receive a cancellation fewer than 60 days prior to reservation Arrival Date, we will not issue a refund of any amount. There are absolutely NO exceptions to the cancellation policy. Unused nights caused by early departure, and/or a reduction in nights, for any reason, are considered cancellations. Lift ticket purchases are non-refundable.
•Do you require us to purchace Travel Insurance?
We do not require our guests to purchase Travel Insurance, however, we highly recommend it to protect your investment in case of an unexpected problem that prevents you from taking your trip. Many of our guests purchase CSA Travel Protection: http://www.csatravelprotection.com/
•Can you help us plan our trip and schedule activities while we're there?
Our concierge service, High Country Activities www.highcountryactivities.com, offers custom vacation planning, with bookings for transportation, winter and summer activities, and guest services including ski rentals, lift ticket advice, grocery delivery, catering and event planning, wedding assistance, and family reunion coordination . Call Jane at 970-389-8214.
• Are we allowed to bring our dog or cat?
If you choose one of our pet-friendly condo rentals, then yes! We offer two pet-friendly condos: Copper Junction 401 and Copper Junction 306, and we consider pets in some of our other condos - just ask us! We charge a non-refundable pet fee of $25 per night, per pet. Housing of pets in buildings where pets are not allowed will result in eviction and forfeiture of all monies paid, and an additional charge of $150 per pet. And, housing of pets without payment of the pet fee will also result in eviction and forfeiture of all monies paid, and an additional charge of $150 per pet.
•Can we ship our skis and other equipment to our condo in advance of our arrival?
No, there is no reception or receiving at the condo. But there are some shipping offices in Frisco that accept and hold packages for you.
• Is there WiFi in your condos?
Of course! We provide free WiFi Internet service in all of our condos.
•Is smoking allowed in any of your condos?
No. Smoking of any sort (tobacco, marijuana) is not permitted at any of our condos. Guests violating the No-Smoking Policy will be charged a minimum fee of $200.
•Is there a guest age requirement?
Yes. We require all guests to be 21 years of age or older, unless accompanied by a parent or guardian.
• Will we have a kitchen in our condo?
Yes. All of our properties have fully equipped kitchens with cookware, utensils, dishes, glassware, silverware, and a full-size stove, oven, refrigerator with freezer, microwave, toaster, blender, crock pot and drip coffee maker.
• What items do you supply in your condos?
In addition to the above kitchen supplies, we supply every condo with the following items:
• Sheets, blankets, pillows, and pillow cases for all beds, including sofa-beds & rollaway beds.
• Bath towels, hand towels, wash cloths in each bathroom.
• Paper towels, tissues, toilet paper, shampoo/conditioner, hand and body soap, hand lotion, trash liners, dish soap, dishwasher detergent, coffee filters, salt, pepper, sugar.
• Hair dryers in each bathroom.
• Washer/dryer in some units. The rest have a laundry room for the building.
• Firewood--In units with a wood-burning fireplace.
• Will we get daily or mid-week housekeeping?
No. Your condo rental includes cleaning before and after your stay, but there is no daily or mid-week housekeeping. Upon request, we will provide daily or mid-week housekeeping for a fee. Pricing depends on the size of your condo.
• Will we be able to see the mountains from our condo?
Yes, all of our condos have mountain views, and 90% have ski mountain views.
• Is there a washer and dryer in our condo, or in the building?
Yes, all of our condos have laundry facilities in the building, if not in the unit.
• Is there air conditioning?
No. Very few buildings in Copper Mountain or Summit County have air-conditioning due to the cool mountain temperatures year-round. There are a few weeks in the summer (July) where you will want the windows open and fans running for a few hours in the afternoon.
• Can we use the Copper Mountain athletic club?
Yes, the athletic club is open to the public. It is $10/day per person to use the facilities.
• Can we buy groceries in Copper Mountain?
Shop at the small food market (McCoy’s) in Copper’s Center Village where you’ll find most of your basic staples. If you need lots of food, shop at the large supermarket in Frisco (Safeway) Take Frisco exit 203 from I-70 and Safeway is on the right. For the best selection of organic and natural foods, shop at Alpine Market in Frisco on Main Street or Vitamin Cottage in Dillon across from the Dillon Dam Brewery.
• Do you sell lift tickets?
No, we don't sell lift tickets, but we are happy to steer you in the right direction as far as the best deals and where to purchase lift tickets for Copper Mountain.
• Do you offer discounts at any of the ski/snowboard equipment rental shops?
Yes, as our customer, you will receive 20 – 25% discounts on ski/snowboard rentals at Copper's Breeze and Peak Sports locations when you reserve your equipment in advance online here:
www.rentskis.com/coppercondos - Copper Peak Sports – 20% off
www.skirentals.com/ccc - Frisco & Copper Breeze – 25% off
• Do you offer discounts at any of the bike rental shops?
Yes, as our customer, you will receive a 25% discount on bike rentals at Copper's Peak Sports when you reserve your equipment in advance online here:
rentbikes.org/ccc - Copper Peak Sports - 25% off. Peak Sports is conveniently located in the Copper Junction building in Copper's Center Village.
• What is a slope-side condo?
Slope-side means that you can reasonably walk to the ski lifts from the condo. Such lodgings are usually at the bottom of, or right beside, the ski hill—hence the term slope-side. Due to their proximity to the lifts and their desirability, slope-side units are usually more expensive than off-hill units. Slope-side lodging is desirable for a number of reasons, mainly:
- Driving and parking a car at many ski resorts is inconvenient and time consuming. By being slope-side, it is possible to avoid the inconvenience and have quicker access to the ski hill.
- Skiers staying in slope-side accommodations can return to their rooms more easily for a break, or, with kitchen-equipped lodging, to cook and eat lunch.
- Those who have finished skiing for the day may return to the condo easily without making everyone stop at the same time. Everyone in your group can ski as long or short a day as they want when you rent a slope-side condo. It's a big deal.
• What is ski-in, ski-out lodging?
Ski-in, ski-out lodging is mountainside lodging where you can ski in and ski out from the condo directly to and from the slopes. These are the most expensive ski lodging options because of their unusually convenient locations.
• How can we prepare for our mountain vacation so it will be as enjoyable as possible?
- Get in shape. You'll enjoy skiing and snowboarding more if you're physically fit.
- Obtain proper equipment. Be sure to have your ski or snowboard bindings adjusted correctly at a local ski shop. We can offer you a 20 - 25% discount on quality ski and snowboard rentals at Copper Mountain and Frisco’s Breeze and Peak Sports locations when you reserve your equipment in advance online here:
www.rentskis.com/coppercondos - Copper Peak Sports – 20% off
www.skirentals.com/ccc - Frisco & Copper Breeze – 25% off
- Sign up for a lesson. We've found that new skiers are often encouraged by other skiers in their group to "just follow" them, but that rarely works out well for the beginners, and can be dangerous. The best way to have a good skiing vacation is to sign up for a lesson from a certified instructor before you head out on the mountain for the first time. Sometimes especially athletic people think they can figure out how to ski without a lesson because they’re good at other sports, but we absolutely don’t recommend trying to ski for the first time without a lesson or two from a certified instructor. After a lesson or two, you'll be on your way to enjoying a new sport for a lifetime.
- Dress in layers. Layering allows you to accommodate your body's constantly changing temperature. For example, dress in polypropylene underwear (top and bottoms), which feels good next to the skin, dries quickly, absorbs sweat and keeps you warm. Wear a base layer, sweater or fleece and jacket. Do NOT wear cotton as a base layer, because it doesn't absorb sweat, and you'll be uncomfortable in the cold.
- Be prepared. Mother Nature has a mind of her own. Bring or wear a hat, 60 percent of heat-loss is through the head. Wear thick gloves or mittens (mittens are best at keeping fingers warm).
- Drink plenty of water. At 9,712' base elevation, our high alpine climate is extremely dry, so it is easy to dehydrate. Staying hydrated (which includes consuming less alcohol than at sea level) also helps you avoid altitude sickness.
- If you're tired, stop skiing or snowboarding and enjoy your beautiful surroundings. Most injuries occur when you are fatigued.
• Will the altitude bother us?
Some people experience altitude sickness, which is caused by lower amounts of oxygen at higher altitudes. Most can adjust or "acclimatize" to the high altitude within a few days. Here are some tips to help avoid altitude issues:
- Avoid strenuous activity for the first day or two.
- Drink extra fluid. Water is best.
- Limit your alcohol consumption. Its effects are magnified at high altitude and will dehydrate your body.
- Your doctor may prescribe medication to help prevent or treat altitude sickness.
- If you have a heart or lung condition, consult your physician before going to high altitude.
If you feel the need for medical advice or attention while on your vacation, call:
- 911 for an emergency
- St.Anthony Copper Mountain Clinic: 970-968-2330
- St. Anthony Summit Medical Center: 970-668-3300
- Ask-A-Nurse line: 800-327-6877
• Will my mobile phone work in the mountains?
Your mobile phone coverage might be spotty in mountainous areas. Sprint and Verizon services work the best. Check with your service provider for more details.
• What should we pack?
Temperatures may drop below freezing year-round in Copper Mountain. The most effective way to stay warm is to dress in layers, and avoid cotton clothing. Moisture wicking polypro, wool and silk are best. Wintertime temperatures can be quite chilly, so ski clothes are recommended (including goggles, hats, scarves, and gloves). Don’t forget sunscreen—even in the winter! Thin atmosphere and sunlight reflecting off the snow can cause nasty burns by the end of the day. Lip balm with sunscreen is also a good idea because of the dry conditions, sun, and wind. Wear sunglasses and be very sure that your kids do too! Sunburned eyeballs (UV keratosis) are not a pleasant experience.
• In which time zone are Copper Mountain and Frisco, Colorado?
Copper Mountain and Frisco are in the Mountain Standard Time Zone.
• Will we need a car in Copper Mountain?
No. In addition to the existing free Copper shuttle buses that service all of Copper's villages, the Copper Free Ride provides door-to-door, on-demand, transportation for skiers and riders, and is an open-air electric cart, holding 6 passengers. It is available from 8:30 to 11am and 3 to 5:30pm. The vehicle can be flagged down by guests desiring a ride, or the service can be requested by calling 970 556-8687. Riders should call 15 to 20 minutes prior to the desired pick-up time.
If you want to go to Frisco, Breckenridge, Keystone, Dillon or Silverthorne, you and your skis or board can hop on the Summit Stage. It's an absolutely free bus that services all of Summit County. This free bus runs 7 days a week from 6am until 1:30am. Go to the Summit Stage website or call 303-668-0999 for Schedules and Routes.
• My question isn't answered in these FAQs or on this website - Help!
If you were not able to find the answer to your question, please contact us and we will get back to you right away. Thank you for your interest!
Can't wait to come back...
We stayed at the Cirque 113 and loved it. There was plenty of space for 4 adults and 2 small children. The heated hot tub and pool were great, even the little kids enjoyed it and didn't get too cold. The unit is spacious and comfortable, the beds are very comfortable. Easy walk to the main village for food, shopping, etc. Convenient shuttle service to the tubing hill. Can't wait to come back, now we won't stay anywhere else!
~ Callie Noel